Your questions, answered!

CHAUFFEUR DRIVE SERVICE

Q: Does the chauffeur drive service attract an additional charge?
A: Yes, an additional USD $20 is charged for the chauffeur drive service.
A: Self-drive rentals are required to buy additional insurance

Q: Must I still tip the driver for excellent service?
A: It is not mandatory to tip the chauffeur.

Q: Why is the service charge for a chauffeur drive for only 10 hours a day when I opt for this service?
A: A major requirement of our Journey Planning Management System requires that trips or jobs must be planned on the basis that total working time including driving and rest breaks will not exceed 10 hours in a day. This is to avoid fatigue driving.

SELF-DRIVE SERVICE
Q: What are the documents I need to reserve a self- drive rental?
A: You will require the following when you opt for a self-drive rental:
A valid driving license (Ghanaian or International driver’s permit)

Q: Do I have to provide an International Driver’s License if I already have a Ghanaian driver’s license?
A: No, we only require foreign clients who choose the self-drive service to present their valid International Driver’s license. One of the requirements of comprehensive insurance cover for our vehicles is that non-Ghanaian clients should possess valid international driving license while driving.

Q. How safe are my documents in Budget’s possession?
A: Your documents are very safe with us. We will keep all your documents in envelopes that are signed and sealed by clients in a safe. The documents are returned to the client once the rental is over.

INSURANCE
Q: What kind of insurance cover do you provide for your vehicles?
A: All our vehicles are comprehensively insured in order to ensure the maximum security of our clients and vehicles in case of accident or damage.

GPS
Q: Do your vehicles have GPS?
A: Yes, our vehicles are equipped with state-of-the-art GPS devices to enable us track their location anywhere in Ghana.

MILEAGE CHARGES
Q: Do you apply mileage charges on all trips?
A: First 100km is free, after which you will be charged $0.15 cents per kilometer – after which a charge of $0.15 per kilometer will be applied.

RENTAL EXTENSIONS
Q: What is the length of notice required for the extension of an ongoing rental?
A: A 24-hour notice is needed in order to extend an ongoing rental. This will give us sufficient time to provide an alternative vehicle for pending/future reservations for the particular vehicle being used for the extended rental.

ACCIDENT/DAMAGE TO VEHICLES
Q: What is the procedure to follow in case of an accident or damage to a rented vehicle?
A: The client should immediately inform our Reservations Coordinator who will ensure the necessary arrangements are made to handle the situation. Cancellations made less than 48hours prior to rental attracts one-day charge

RENTAL CANCELLATIONS
Q: Can you cancel a reservation?
A: Cancellations made less than 48hours prior to rental attracts one-day charge

CROSS BORDER TRAVEL
Q: Can I cross borders with a self-drive vehicle?
A: No, you cannot cross borders with a self-drive vehicle. All cross-border travel services are provided by our experienced chauffeurs.

PAYMENT METHODS
Q: What are the various modes of payment available for clients?
A: We accept payment for rental services via any of the following modes:
• Wire transfers
• Credit cards (Visa, Mastercard and American Express)
• Company cheques
• Personal cheques (these must clear before the rental begins)
• Mobile money (MTN)